Terms of service
Effective Date: 14 September 2026
These Terms of Service govern your use of my website and your purchase of artwork from me. By accessing my website or making a purchase, you agree to these terms.
If you do not agree with these terms, please do not use my website or purchase from me.
What This Website Is
This website is operated by me, Melissa Knoesen. I sell handmade ceramic artwork and offer custom commissions. My website is hosted on Shopify.
Your Use of This Website
By using my website, you agree to:
- Use it only for lawful purposes
- Not reproduce, copy, or resell any content or artwork without my permission
- Not attempt to harm the website or interfere with its operation
- Not post abusive, offensive, or illegal content
I reserve the right to refuse service or remove access to anyone who violates these terms.
Orders and Pricing
- Prices are subject to change without notice
- I reserve the right to refuse any order at any time
- All product descriptions and images are as accurate as possible, but colour on your monitor may vary from the actual artwork
- For details about returns, cancellations, and refunds, please refer to my Refund & Returns Policy
Commissions
For commissioned work, I will provide you with a detailed proposal including design, timeline, cost, and payment terms before I begin work. A separate Commission Brief will document your vision and locked specifications.
For full details about commissions, including the non-refundable policy once work has begun, please refer to my Refund & Returns Policy.
Intellectual Property
All artwork, photographs, designs, and content on this website are my original work and are protected by copyright. You may not copy, reproduce, modify, or distribute any of this content without my written permission.
When you purchase artwork from me, you own that specific piece. You do not own the copyright or the right to reproduce it. You may not resell the artwork without my permission.
Disclaimer
This website and all artwork are provided "as is" without any warranties. I do not guarantee that the website will be error-free or that all information is accurate. Your use of this website is entirely at your own risk.
I am not liable for any damages arising from your use of the website or purchase of artwork, including any loss, injury, or indirect damages.
Personal Information
Your personal information is governed by my Privacy Policy. Please review it before making a purchase.
Changes to These Terms
I may update these Terms of Service at any time by posting changes on my website. Your continued use of the website means you accept the updated terms.
Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Contact
If you have questions about these Terms of Service:
Email: info@melissaknoesen.com
Location: Cape Town, South Africa