Privacy policy
Effective Date: 14 September 2026
This Privacy Policy explains how I collect and use your personal information when you visit my website, contact me, place an order, or commission a piece. By using my website, you agree to this policy.
I process all personal information in accordance with South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Information I Collect
- Contact details - name, email, phone number
- Order information - delivery address, order details, payment information
- Commission brief - your vision, preferences, specifications, budget and timeline
- Communications - messages you send me
How I Use Your Information
I use your information to:
- Fulfil your order and arrange delivery
- Create and manage your commission
- Answer your questions and provide customer support
- Comply with legal requirements (tax, accounting, consumer law)
I do not sell or share your information with third parties for marketing. Your information is shared only where necessary:
- Payment processor - to process your payment securely
- Shipping provider - to deliver your artwork
Your Rights
Under POPIA, you have the right to:
- Access your personal information
- Request corrections
- Request deletion
- Object to how your information is used
- Withdraw consent at any time
To request any of these, contact me at info@melissaknoesen.com.
Data Retention
I keep your information for as long as needed to fulfil your order or commission, plus 3 years for tax and legal compliance. After that, I delete it.
Contact
For questions about how I handle your personal information:
Email: info@melissaknoesen.com
Updates
I may update this policy from time to time. Changes will be posted on my website.