Shipping policy
Effective Date: 14 September 2026
This Shipping Policy outlines how I ship your artwork and what to expect during delivery. Please read it carefully before placing an order.
Domestic Shipping (South Africa)
Courier: JLog
Shipping Cost: Shipping is included in the price of all domestic orders.
Delivery Timeline: Your artwork will typically be dispatched within 10 days of purchase and delivered within the timeframe provided by JLog (usually 3–7 working days from dispatch, depending on location).
Tracking: You will receive a tracking number via email so you can monitor your delivery.
Insurance: All domestic shipments include insurance coverage for damage in transit.
Packaging: All artwork is carefully packaged in secure carton boxes with protective padding and bubble wrap to ensure safe delivery.
International Shipping
Courier: Tunl
Shipping Cost: International shipping costs are calculated at checkout based on weight, destination, and size. You will see the shipping cost before finalising your order.
Delivery Timeline: International orders typically take 3–8 weeks for delivery, depending on destination country and customs clearance. This is an estimate and delays may occur due to customs or other factors beyond my control.
Tracking: You will receive a tracking number via email.
Insurance: Insurance is optional for international shipments. You may select insurance at checkout for additional protection. Uninsured shipments are sent at your risk.
Packaging:
- Small international orders are packaged in secure carton boxes with protective padding and bubble wrap
- Medium to large international orders are packaged in Rebul crates for maximum protection during long-distance transit
Customs & Duties: For international orders, you may be responsible for customs duties, taxes, or import fees imposed by your country. These are not included in the shipping cost and are your responsibility.
Return Shipping
If you need to return an artwork (for a valid claim under my Refund & Returns Policy), return shipping costs are your responsibility for change-of-mind returns.
For returns due to damage, defects, or errors on my part, I will cover return shipping costs as specified in my Refund & Returns Policy.
Damage During Shipping
All domestic shipments include insurance coverage. For international shipments, insurance is optional but recommended.
If your artwork arrives damaged, please:
- Keep all original packaging
- Document the damage with photographs
- Contact me at info@melissaknoesen.com within 3 days of delivery with photos and your order number
For details on how damage claims are handled, please refer to my Refund & Returns Policy.
Shipping Address Requirements
- Ensure your shipping address is complete and accurate
- I cannot be responsible for undelivered orders due to incomplete or incorrect addresses
- If you need to change your shipping address, contact me immediately at info@melissaknoesen.com before dispatch
Delays & Customs
International shipments may experience delays due to:
- Customs clearance in your country
- Weather or natural disasters
- Courier delays beyond my control
I am not responsible for delays caused by customs or external factors. The estimated delivery timeframe is a guideline, not a guarantee.
Commission Orders
For commissioned pieces, shipping will begin once the artwork is complete and all payments have been received. You will receive a tracking number once your commission is dispatched.
Contact
If you have questions about shipping or your delivery:
Email: info@melissaknoesen.com
I'm happy to help with any shipping concerns.